Search found 59 matches

by cgascons
Mon Nov 21, 2016 11:54 am
Forum: Technical Support
Topic: huge in all aspects of the game buggs
Replies: 19
Views: 10032

Re: huge in all aspects of the game buggs

Hi joadodbe, It looks like the server experienced the already well known old "reset leaderboards" issue again, we can't do much but to tell you how deeply sorry we are. We are already talking with our technical team on the server end and will work as hard as we can so this doesn't ever hap...
by cgascons
Mon Nov 07, 2016 7:04 pm
Forum: Heroes Empire: TCG Official Forums
Topic: PvP problems solved!
Replies: 6
Views: 3976

Re: PvP problems solved!

Hi Thunderclaw, Thanks for the report. The player you fought against was still playing from a mobile device, which leads us to think that the player still isn't running the latest build of the game which should tackle this neverending issue. We will nevertheless take action about this behavior . Tha...
by cgascons
Mon Nov 07, 2016 5:10 pm
Forum: Heroes Empire: TCG Official Forums
Topic: PvP problems solved!
Replies: 6
Views: 3976

Re: PvP problems solved!

Hi Tunderclaw, can I get your in game nick please?

Thanks
by cgascons
Mon Oct 10, 2016 5:58 pm
Forum: Heroes Empire: TCG Official Forums
Topic: October 03 - Technical Issues
Replies: 9
Views: 7146

Re: October 03 - Technical Issues

Hi zacharie, Thanks for the report, that bug has already been fixed in today's build. Also, as a side note, I want to let you all know we have found a way of restoring all your last week's raids rewards and we will do that as soon as I can, I can promise you that. I can't tell you exactly when, but ...
by cgascons
Mon Oct 10, 2016 10:37 am
Forum: Heroes Empire: TCG Official Forums
Topic: October 03 - Technical Issues
Replies: 9
Views: 7146

Re: October 03 - Technical Issues

Hi Adam, I will let you know as well that we are working on a workaround to give to all of you their corresponding raids rewards for this week. This is not something we can do in 5 minutes as you can imagine, I will let you know if we manage to finish implementing this during the day as soon as we g...
by cgascons
Sun Oct 09, 2016 10:42 am
Forum: Heroes Empire: TCG Official Forums
Topic: October 03 - Technical Issues
Replies: 9
Views: 7146

Re: October 03 - Technical Issues

Hi Thunderclaw,

We are aware of the issue, it seems like every weekly score is being reset on the Saturday at 23:50 instead of on sunday at 23:59. We will make sure this doesn't happen again for the next week.

Sorry about this,
Chris
by cgascons
Wed Oct 05, 2016 11:39 am
Forum: Heroes Empire: TCG Official Forums
Topic: pvp bug
Replies: 18
Views: 11151

Re: pvp bug

Hi Adam,

We think we may have found the source of the issue already, we are working on the fix during the last couple of hours and will be releasing a build today. I will let you know as soon as I do. Thanks for your patience.

Regards,
by cgascons
Wed Oct 05, 2016 6:30 am
Forum: Heroes Empire: TCG Official Forums
Topic: pvp bug
Replies: 18
Views: 11151

Re: pvp bug

Hi ershan, We have been during the last two days trying to find what's going on with the PvP matches, these people you are fighting against, have already been investigated and they are not reincident, so we don't quite get what's going on, the more info you give us the better for us to find out what...
by cgascons
Mon Oct 03, 2016 7:23 am
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon. [EDITED!]

Hi Maximus,

The loot issue should be fixed in the browser versions of the game. We will submit today an Android an iOS build with the fixes too.

Regards,
by cgascons
Wed Sep 21, 2016 12:44 pm
Forum: Heroes Empire: TCG Official Forums
Topic: [Important] Massive server switch soon. [EDITED!]
Replies: 49
Views: 26187

Re: [Important] Massive server switch soon. [EDITED!]

Hey Adam, Thanks for the nice words, step by step it's getting all fixed. Regarding the iOS player, is he having issues buying from his mobile device or does he also have an account on Kongregate and can't purchase. If we could send us an e-mail to support@frozenshard.com or post here would be aweso...

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