Search found 139 matches

by Kramito
Mon Sep 02, 2019 7:44 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 201

Re: Summer Sale!

Hello,

The offer is called "VIP OFFER" sorry if the name mislead you.

Regards,
by Kramito
Fri Aug 30, 2019 9:54 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 201

Re: Summer Sale!

Hello,

The offer is back this weekend, if you missed the last one or you want to to enjoy again the offer will be available for three days.

Regards,
by Kramito
Fri Aug 30, 2019 7:04 am
Forum: Technical Support
Topic: raid reward missing
Replies: 9
Views: 2596

Re: raid reward missing

Hello,

We're investigating the reason that the player appeared twice in the list. If it happens again please inform us before the end of the raid and we'll fix it.

Regards,
by Kramito
Mon Aug 26, 2019 9:56 am
Forum: Technical Support
Topic: raid reward missing
Replies: 9
Views: 2596

Re: raid reward missing

Hello,

I've checked the damage done and I can't see that you did the correct amount of damage but it seems that a player appears two times in the damage done (with the same amount) and may cause that you think that you killed the boss.

Regards,
by Kramito
Mon Jul 08, 2019 7:17 am
Forum: Technical Support
Topic: Well Equipped Ability
Replies: 1
Views: 164

Re: Well Equipped Ability

Hello,

Thanks for bringing this issue, we'll review it and fix it as soon as possible.

Regards,
by Kramito
Thu Sep 13, 2018 6:51 am
Forum: Technical Support
Topic: Longbow issue
Replies: 1
Views: 1065

Re: Longbow issue

Hello,

Thanks for the report, we'll review it and fix it.

Regards,
by Kramito
Tue Jun 05, 2018 9:35 am
Forum: Technical Support
Topic: Ramesses II card issue after recent update
Replies: 1
Views: 1207

Re: Ramesses II card issue after recent update

Hello,

I'm unsure about the problem that you report, I've checked the card and it always costs 5 to play.

Regards,
by Kramito
Tue Mar 20, 2018 8:12 am
Forum: Heroes Empire: TCG Official Forums
Topic: we got a player we can't remove for 3-weeks now
Replies: 2
Views: 1589

Re: we got a player we can't remove for 3-weeks now

Hello,

Could you check again if the player is visible in your Alliance.

Regards,
by Kramito
Tue Mar 20, 2018 8:09 am
Forum: Heroes Empire: TCG Official Forums
Topic: raid unable to claim last last week
Replies: 1
Views: 1210

Re: raid unable to claim last last week

Hello,

I've checked and he received the gold, raid coins and a "Gladius" card. Is it possible that he didn't see the card if he had a connection issue but I can assure you that the card was added to his collection.

Regards,
by Kramito
Mon Mar 12, 2018 8:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: deck weight metrics
Replies: 2
Views: 1527

Re: deck weight metrics

Hello,

I'm afraid we don't share information about the matchmaking value and the weight of your deck/rating to match against other players, we want to avoid people using this information for their own benefit.

Regards,

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