Search found 141 matches

by Kramito
Mon Nov 04, 2019 9:34 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 3066

Re: raid reward missing

Hello,

I've seen that you claimed the raid rewards without any problem.

Regards,
by Kramito
Mon Oct 21, 2019 7:19 am
Forum: Heroes Empire: TCG Official Forums
Topic: New PvP System Release
Replies: 2
Views: 539

Re: New PvP System Release

Hello, Thanks for your feedback, we currently don't have plans to add a new league above 3000, but we're working to implement a top 3 league rewards. The option to create an extra league will increase the difficulty to find opponents and this is something that we need to think really carefully. Rega...
by Kramito
Mon Sep 02, 2019 7:44 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 528

Re: Summer Sale!

Hello,

The offer is called "VIP OFFER" sorry if the name mislead you.

Regards,
by Kramito
Fri Aug 30, 2019 9:54 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 528

Re: Summer Sale!

Hello,

The offer is back this weekend, if you missed the last one or you want to to enjoy again the offer will be available for three days.

Regards,
by Kramito
Fri Aug 30, 2019 7:04 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 3066

Re: raid reward missing

Hello,

We're investigating the reason that the player appeared twice in the list. If it happens again please inform us before the end of the raid and we'll fix it.

Regards,
by Kramito
Mon Aug 26, 2019 9:56 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 3066

Re: raid reward missing

Hello,

I've checked the damage done and I can't see that you did the correct amount of damage but it seems that a player appears two times in the damage done (with the same amount) and may cause that you think that you killed the boss.

Regards,
by Kramito
Mon Jul 08, 2019 7:17 am
Forum: Technical Support
Topic: Well Equipped Ability
Replies: 1
Views: 298

Re: Well Equipped Ability

Hello,

Thanks for bringing this issue, we'll review it and fix it as soon as possible.

Regards,
by Kramito
Thu Sep 13, 2018 6:51 am
Forum: Technical Support
Topic: Longbow issue
Replies: 1
Views: 1208

Re: Longbow issue

Hello,

Thanks for the report, we'll review it and fix it.

Regards,
by Kramito
Tue Jun 05, 2018 9:35 am
Forum: Technical Support
Topic: Ramesses II card issue after recent update
Replies: 1
Views: 1366

Re: Ramesses II card issue after recent update

Hello,

I'm unsure about the problem that you report, I've checked the card and it always costs 5 to play.

Regards,
by Kramito
Tue Mar 20, 2018 8:12 am
Forum: Heroes Empire: TCG Official Forums
Topic: we got a player we can't remove for 3-weeks now
Replies: 2
Views: 1728

Re: we got a player we can't remove for 3-weeks now

Hello,

Could you check again if the player is visible in your Alliance.

Regards,

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