Search found 134 matches

by Kramito
Thu Sep 13, 2018 6:51 am
Forum: Technical Support
Topic: Longbow issue
Replies: 1
Views: 199

Re: Longbow issue

Hello,

Thanks for the report, we'll review it and fix it.

Regards,
by Kramito
Tue Jun 05, 2018 9:35 am
Forum: Technical Support
Topic: Ramesses II card issue after recent update
Replies: 1
Views: 437

Re: Ramesses II card issue after recent update

Hello,

I'm unsure about the problem that you report, I've checked the card and it always costs 5 to play.

Regards,
by Kramito
Tue Mar 20, 2018 8:12 am
Forum: Heroes Empire: TCG Official Forums
Topic: we got a player we can't remove for 3-weeks now
Replies: 2
Views: 641

Re: we got a player we can't remove for 3-weeks now

Hello,

Could you check again if the player is visible in your Alliance.

Regards,
by Kramito
Tue Mar 20, 2018 8:09 am
Forum: Heroes Empire: TCG Official Forums
Topic: raid unable to claim last last week
Replies: 1
Views: 480

Re: raid unable to claim last last week

Hello,

I've checked and he received the gold, raid coins and a "Gladius" card. Is it possible that he didn't see the card if he had a connection issue but I can assure you that the card was added to his collection.

Regards,
by Kramito
Mon Mar 12, 2018 8:43 am
Forum: Heroes Empire: TCG Official Forums
Topic: deck weight metrics
Replies: 2
Views: 629

Re: deck weight metrics

Hello,

I'm afraid we don't share information about the matchmaking value and the weight of your deck/rating to match against other players, we want to avoid people using this information for their own benefit.

Regards,
by Kramito
Mon Feb 26, 2018 7:37 am
Forum: Heroes Empire: TCG Official Forums
Topic: Alt accounts and exploits
Replies: 6
Views: 1055

Re: Alt accounts and exploits

Hello, You can play with multiple accounts if you like. @ About PvP: If you play against a alliance mate, you won't gain alliance points, and it's your decision to let him win or not. But if you create multiple accounts just to match up with your alliance mates (or yourself) in order to give them po...
by Kramito
Fri Feb 23, 2018 7:38 am
Forum: Technical Support
Topic: Team Raid heals between runs
Replies: 1
Views: 549

Re: Team Raid heals between runs

Hello,

We're aware of this issue and we fixed for the next update. We're really sorry about that and we'll try to do the update as soon as possible.

Regards,
by Kramito
Tue Jan 09, 2018 7:26 am
Forum: Technical Support
Topic: Spartacus alliance didn't receive our raid prices pls fix
Replies: 4
Views: 827

Re: Spartacus alliance didn't receive our raid prices pls fix

Hello,

All the rewards have been sent and we gifted all players with an extra chest.

Regards,
by Kramito
Mon Jan 08, 2018 10:04 am
Forum: Heroes Empire: TCG Official Forums
Topic: Recurring issue on raid done no reward for Alliance Spartacus
Replies: 2
Views: 856

Re: Recurring issue on raid done no reward for Alliance Spartacus

Hello,

It should be fixed now (all rewards sent) and as compensation for all these issues we're sending an extra gift (a chest) to all players.

Regards,
by Kramito
Tue Jan 02, 2018 5:48 pm
Forum: Technical Support
Topic: i question why a plus 50% on pvp matches not working
Replies: 2
Views: 621

Re: i question why a plus 50% on pvp matches not working

Hello,

at first view I can't see any problem, but we'll investigate if there's any problem when you round up the number.

Regards,

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