Search found 146 matches

by Kramito
Mon Apr 06, 2020 7:05 am
Forum: Technical Support
Topic: Server Problem?
Replies: 1
Views: 3

Re: Server Problem?

Hello,

Do you still have the issue? We're reviewing the server logs to ensure there's no longer any issue.

Regards,
by Kramito
Wed Jan 15, 2020 8:09 am
Forum: Heroes Empire: TCG Official Forums
Topic: Missing Weekly Alliance
Replies: 2
Views: 196

Re: Missing Weekly Alliance

Hello,

Sorry for the late reply, we have sent the rewards for all Alliances affected.

Regards,
by Kramito
Mon Jan 13, 2020 8:33 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 3
Views: 144

Re: Wrong Weekly Alliance Points

Hello,

Exactly, if you leave an Alliance, the points remain on that Alliance and won't be transferred to the new one.

Regards,
by Kramito
Fri Jan 10, 2020 8:47 am
Forum: Heroes Empire: TCG Official Forums
Topic: Wrong Weekly Alliance Points
Replies: 3
Views: 144

Re: Wrong Weekly Alliance Points

Hello,

This usually means that the player(s) that did the "missing" points left the Alliance. (When a player leaves an Alliance the points remain but he loses all points when he joins a new Alliance).

Just in case we'll review it to be sure that there's nothing wrong here.

Regards,
by Kramito
Mon Dec 16, 2019 9:01 am
Forum: Heroes Empire: TCG Official Forums
Topic: Issues and doubts
Replies: 1
Views: 145

Re: Issues and doubts

Hello, what does that mean? I've played around 20 levels in hard mode and still see it in quests I've checked myself and when I've reached level 100 and move to hard mode, the quest that appears is Unlock Master (I'll see if there's something wrong so we can fix it) same as above. What does that mea...
by Kramito
Mon Nov 04, 2019 9:34 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 3707

Re: raid reward missing

Hello,

I've seen that you claimed the raid rewards without any problem.

Regards,
by Kramito
Mon Oct 21, 2019 7:19 am
Forum: Heroes Empire: TCG Official Forums
Topic: New PvP System Release
Replies: 2
Views: 844

Re: New PvP System Release

Hello, Thanks for your feedback, we currently don't have plans to add a new league above 3000, but we're working to implement a top 3 league rewards. The option to create an extra league will increase the difficulty to find opponents and this is something that we need to think really carefully. Rega...
by Kramito
Mon Sep 02, 2019 7:44 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 821

Re: Summer Sale!

Hello,

The offer is called "VIP OFFER" sorry if the name mislead you.

Regards,
by Kramito
Fri Aug 30, 2019 9:54 am
Forum: Heroes Empire: TCG Official Forums
Topic: Summer Sale!
Replies: 4
Views: 821

Re: Summer Sale!

Hello,

The offer is back this weekend, if you missed the last one or you want to to enjoy again the offer will be available for three days.

Regards,
by Kramito
Fri Aug 30, 2019 7:04 am
Forum: Technical Support
Topic: raid reward missing
Replies: 12
Views: 3707

Re: raid reward missing

Hello,

We're investigating the reason that the player appeared twice in the list. If it happens again please inform us before the end of the raid and we'll fix it.

Regards,

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