Search found 16 matches

by jagartu
Mon Jan 09, 2017 12:01 pm
Forum: Technical Support
Topic: Reward missing
Replies: 5
Views: 3544

Re: Reward missing

Hello,
This issue has been solved:

viewtopic.php?f=8&t=180

Regards,
by jagartu
Mon Jan 09, 2017 12:00 pm
Forum: Technical Support
Topic: Rewards week 26th Decebmer - 01st January
Replies: 0
Views: 2083

Rewards week 26th Decebmer - 01st January

Dear players, As you all know there were some problems with the rewards of the last week of the year. We are glad to tell you that we calculated and granted those rewards. If someone has any issue with it please reply to this post and we will be happy to look into it. Regards, and happy new year to ...
by jagartu
Fri Dec 16, 2016 12:26 pm
Forum: Technical Support
Topic: not sure if its another bugg or not
Replies: 5
Views: 3238

Re: not sure if its another bugg or not

Hi guys,

Just want to let you know that the updates with this fix will come today for browser and Android, and in some days for iOS, since apple store takes some time to review and upload the app.

Regards
by jagartu
Fri Dec 16, 2016 9:11 am
Forum: Technical Support
Topic: PvP Fixed!
Replies: 0
Views: 2238

PvP Fixed!

Hello players, As you all know our PvP system has been causing unfair disconnects for some time now. In order to fix this we changed the way we handle player disconnects, we did a lot of tests and up until now it seems to be working fine. These changes require a game update that will come in a matte...
by jagartu
Wed Dec 14, 2016 2:37 pm
Forum: Heroes Empire: TCG Official Forums
Topic: Change lord ?
Replies: 2
Views: 2000

Re: Change lord ?

Hi zacharie, Sorry but unfortunatelly we cannot help you with that. If any leader of an alliance becomes unactive for 30 days the leadership of the alliance will change automatically, we cannot change the leadership on an alliance manlually based on a player request. Besides, we see the leader of yo...
by jagartu
Tue Dec 13, 2016 9:40 am
Forum: Technical Support
Topic: Adventure out ?
Replies: 1
Views: 1563

Re: Adventure out ?

Hi zacharie,

Thank you for the report, we already fixed this issue. If anything else comes up please let us know.

Regards
by jagartu
Mon Dec 12, 2016 9:07 am
Forum: Technical Support
Topic: not sure if its another bugg or not
Replies: 5
Views: 3238

Re: not sure if its another bugg or not

Hi guys,

For those of you suffering the "Port reward" issue we want to let you know it has been fixed, but you have to wait until the next update for this to work. If you already claimed it then you should already have it when you update to the new version.

Sorry for the trouble.
by jagartu
Fri Dec 09, 2016 9:17 am
Forum: Technical Support
Topic: huge in all aspects of the game buggs
Replies: 19
Views: 9302

Re: huge in all aspects of the game buggs

Hi,
Sorry for the issue, we are still working to improve PvP our system.
Regards
by jagartu
Thu Nov 17, 2016 12:02 pm
Forum: Technical Support
Topic: huge in all aspects of the game buggs
Replies: 19
Views: 9302

Re: huge in all aspects of the game buggs

We are looking into it now. PvP problems are on top of our priority list, we will let you guys know when it is working perfectly well.

Thank you!
by jagartu
Wed Nov 16, 2016 12:14 pm
Forum: Heroes Empire: TCG Official Forums
Topic: 05th October week, Alliance Raid Rewards
Replies: 15
Views: 8438

Re: 05th October week, Alliance Raid Rewards

Hi players, Again sorry for the delay, we are very bussy these days. We are working to fo fix all bugs you pointed out, specially the rewards ones. We actually thought guild rewards were being delivered ok for these past two weeks, it looked that way in our ddbb. Now, thanks to Maximus_Prime's last ...

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